Location
cainta, rizal, Philippines
Posted
July 16, 2026
Job Description
Percepta is seeking a CRC Team Leader in the Philippines to oversee Customer Care agents, coach performance, and ensure timely escalation resolution. You will coordinate with Ford management and field teams to sustain high quality contacts and customer satisfaction.
The role emphasizes leadership by example, adherence to Ford’s processes, and continuous improvement through coaching and feedback in a fast-paced environment.
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