Customer Care Supervisor

Full-time Other-General

Job Description

As a Lead Supervisor, Artist Support, you will manage a team of Artist Support Specialists, and be responsible for their daily performance. In addition to working directly with TuneCore clients, you will take on escalated and high-impact client support tickets, provide regular team coaching via the team’s quality assurance programs, and deliver performance reviews.

You will work collaboratively on continuous improvement projects alongside your Lead Agent peers, and be responsible for training new team members on your squad. You will also have the opportunity to participate in cross functional projects that improve TuneCore’s product offerings and optimize our client experience.

• Lead Agents must be solution oriented, have strong communication skills, and approach problem-solving with a positive mindset.
• Service client emails and phone calls to provide TuneCore platform support
• Resolve escalated issues and questions clients...