Job Description
Job Purpose
To deliver exceptional service to our end customers by resolving inquiries, complaints, and issues efficiently and professionally across all communication channels, ensuring a positive user experience that supports customer satisfaction and loyalty.
Job Responsibilities
1. Ticket Management & Issue Resolution
Monitor and respond to customer service tickets submitted through the system in a timely and professional manner.
Understand the customer issue by reviewing the ticket details and any attached information.
Resolve customer inquiries or issues efficiently by gathering information, coordinating with internal teams, and communicating updates to the customer.
If necessary, follow up with customers via phone calls to provide updates, request further details, or resolve issues.
2. Customer Communication
Ensure customer concerns are...