Customer Care Specialist

Full-time Bio & Pharmacology & Health

Role Overview

This role focuses on delivering high‑quality customer service to our global clients.

Responsibilities

• Driving customer satisfaction by answering inquiries, coordinating with account managers, addressing pain points, and maintaining cohesive cross‑functional communication.
• Providing full range of customer service to assigned clients by phone or email, including handling incoming and outgoing calls.
• Ensuring all customer interactions are of the highest quality, accurate, polite, and competent.
• Performing data entry tasks to clients’ programs with precision and without errors.
• Being receptive to feedback and coaching from team leaders and other customer service representatives.
• Listening, asking questions, and enthusiastically implementing tools designed to improve work quality.
• Supporting colleagues to maintain high motivation within the team.
• Meeting and exceeding targets set...