Location
abu dhabi, abu dhabi emirate, United-Arab-Emirates
Posted
July 03, 2026
Job Description
Overview
Role: Customer Care specialist
Location: Abu Dhabi
Role Purpose:
The Call Center Advisor will handle inbound and outbound calls providing support and guidance to clients regarding their stock brokerage accounts. The ideal candidate will have excellent communication skills a strong understanding of stock market principles and a passion for helping clients achieve their financial goals.
Key Accountabilities
- Handle incoming client inquiries via phone and email providing accurate and timely information about our services and products.
- Assist clients with account-related issues including account setup maintenance and troubleshooting.
- Educate clients on the use ADIB Securities trading platforms and tools.
- Resolve client complaints and issues in a professional and courteous manner escalating complex cases to supervisors when necessary.
- Follow up with clients to ensure their ...