Customer Care Senior Analyst

NTT DATA

Full-time Information and Record Clerks
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Location
Chennai, Tamil Nadu, India
Posted
June 17, 2026

Job Description

Job Description

  • Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables.
  • SME in Denial Management
  • Provide trend analysis of issues with their appropriate solutions to the respective supervisor.
  • Review remittance and action the claim for solution towards payment.
  • Respond to customer requests by phone and/or in writing to ensure timely resolution of unpaid and denied claims.
  • Adhere to SOP guidelines within established productivity standards.
  • Report changes identified on payer adjudication guidelines.
  • Knowledge on appeals management.
  • Attending meetings and in-service training to enhance Accounts Receivable knowledge, compliance skills, and maintenance of credentials.
  • Ensure complete adherence to TAT and SLA’s as defined by the customer
  • Maintaining patient confidentiality.

    • Required Skills for this role include:

  • 5+ yea...

    • Job Details

    • Job Type
      Full-time
    • Category
      Information and Record Clerks
    • Date Posted
      June 17, 2026
    • Application Deadline
      July 27, 2026