Job Description
Customer Care Representative
Customer Care Department | Richmond, BC
Full-Time | Hybrid: 4 days in-office / Friday flex
Who We Are
Storkcraft has been helping families bring their babies home safely since 1945. We’re North America’s longest-standing name in baby cribs — and we’ve stayed that way by taking safety, design, and product quality seriously. In 2025, Fast Company recognized us as one of the Best Workplaces for Innovators. We give back to the communities we operate in, and we take that seriously too. You can read more at storkcraft.com.
Our core values aren’t wall art. Ownership, customer-first thinking, relentless improvement, speed and execution, and integrity — these show up in how decisions get made, how problems get solved, and what we expect from each other.
Our Customer Care team is the direct line between our products and the families who use them. We handle warranty claims, parts orders, safety concerns, and ev...