Customer Care Representative Mid

Full-time Information and Record Clerks

This role provides frontline customer support to wounded, ill, and injured Marines, Sailors attached to Marine units at the time of injury, veterans, and their family members.

The CCR II responds to inbound communications, conducts scheduled outbound outreach, assesses customer needs, documents interactions in Government systems, and connects customers with available resources and services.

The representative delivers compassionate, professional customer service while ensuring timely and accurate support in accordance with the Marine Corps Recovery Care Program. ** This position is contingent on contract award** Responsibilities Respond to inbound telephone calls, emails, text messages, and other customer inquiries.

Conduct scheduled outreach calls according to Government-established outreach requirements.

Perform basic needs assessments and identify appropriate resources and referrals.

Accurately document customer interactions, refe...