Location
madrid, comunidad de madrid, Spain
Posted
July 06, 2026
Job Description
Job Function: Supply Chain & Procurement
Location: Madrid, ES, 28830
Work Location (for field-based positions): Madrid, Madrid
Work Flexibility: Hybrid
Job ID: 4595
About the Role
Karl Storz Iberia is currently searching for a Customer Representative based in Madrid. The main purpose is to manage day‑to‑day Customer Care activities, ensuring a high level of service for both internal and external stakeholders.
Mission
To manage day‑to‑day Customer Care activities, ensuring a high level of service for both internal and external stakeholders.
Key Responsibilities
- Accurately and promptly process all incoming customer orders.
- Handle and resolve customer inquiries related to orders, stock availability, deliveries, invoices, product information, repair/exchange processes, quotations, etc.
- Manage customer complaints from receipt to resolution, following internal procedures and escalating pr...