Customer Care Quality & Solutions Specialist
FedEx Group
Full-time
Servicios profesionales/Consultoría
Location
cuautitlán, cuautitlán, Mexico
Posted
July 14, 2026
Job Description
FedEx Group in Cuautitlán, México seeks a Quality Analyst to support call quality, tracking, monitoring, and knowledge management, while providing quality assurance, scheduling adherence, traffic management, and transaction auditing. The role develops or changes systems or processes through specialist guidance to employees, management or customers.
Requirements include a Bachelor's degree or equivalent, proficiency in English, and at least 1 year of experience.
#J-18808-Ljbffr