Customer Care & QA Operations Manager
FedEx Express México
Full-time
Servicio de atención al cliente
Location
cuautitlán, cuautitlán, Mexico
Posted
July 17, 2026
Job Description
FedEx Express México is seeking a Manager of Customer Care to lead the regional call center operations and elevate the customer experience across multiple sites in the Cuautitlán area.
The role requires strong leadership, English proficiency, and extensive call center experience, with responsibilities including coaching, QA, workforce management, and oversight of customer interactions on both phone and social platforms.
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