Location
abu dhabi, abu dhabi emirate, United-Arab-Emirates
Posted
July 25, 2026
Job Description
Etihad seeks a Manager Business Improvement to drive automation and process improvements across Customer Care. You will lead a team of Senior and Quality Officers, coordinate with global vendors, and guide projects from analysis to implementation, ensuring seamless customer interactions and cost-effective digital solutions.
The role demands extensive experience in contact centres, Six Sigma or COPC, and PMP credentials, with a focus on measurable performance gains and stakeholder alignment.
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