Customer Care Officer (Mandarin Speaker)

Full-time Management & Operations

Customer Care Officer ( Customer and Distributor Management)

Shift - 9am/10am until 6PM-7PM

Working days - Monday to Friday

Key Responsibilities

• Professionally handle inbound and outbound calls, live chats, and emails from customers and distributors, ensuring a positive and consistent experience.
• Accurately document all interactions and transactions in the CRM database, maintaining up-to-date and comprehensive records.
• Resolve customer and distributor issues efficiently, following up via calls or emails as needed to ensure complete resolution and satisfaction.
• Collaborate with internal departments to address and resolve complex or cross-functional issues promptly.
• Proactively elevate challenging cases to the team leader for additional support and guidance.
• Maintain a high standard of professionalism and empathy in all communications.

Required Qualifications

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