Customer Care Manager

Full-time Information and Record Clerks

Customer Care Manager

Contract Type

Permanent

Country

Location

Almaty

Your opportunity

Sidel is looking for a Customer Care Manager, part of the ECA Service organization, for CCA based in Almaty. He/she will support Customer requests for emergencies, trouble shooting and technical assistance during equipment warranty and life cycle of the equipment in respect of HSS&E (Health, Safety, Security & Environmental). Lead complete solution delivery from customer call until issue resolution with the help of technical experts from Product / Technical Support. He/she is a key role between Customer and Services Manager to develop relationships and trust toward Sidel.

Your Mission

Collect and filter customer calls, identify needs and answer or manage accordingly any technical request in compliance with the HSS&E standard...