Location
mumbai, mumbai, India
Posted
July 15, 2026
Job Description
About The Role The Customer Care Executive/Senior Executive is responsible for contact management to strengthen the customer relationship which is the key to retention.
The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders. Job Responsibilities Must handle complaints, provide appropriate solutions for customers, and follow up to resolve any issues their customers experience.
Pass the customer request to the concerned branch via Telephone/Email/ CCC Module - iCABS
Would be accountable for accomplishing any Assignment/Task as instructed by the Functional Reporting Authority
Would be responsible for the closure of caller requests. Needs to coordinate with the branches till a proper resolution is arrived.
Needs to achieve monthly sales collection targets Requirements Key Result Areas: Needs to achieve monthly sales collection targets ( >1.5 lakhs per month)
Ensure to maintain CR...
The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders. Job Responsibilities Must handle complaints, provide appropriate solutions for customers, and follow up to resolve any issues their customers experience.
Pass the customer request to the concerned branch via Telephone/Email/ CCC Module - iCABS
Would be accountable for accomplishing any Assignment/Task as instructed by the Functional Reporting Authority
Would be responsible for the closure of caller requests. Needs to coordinate with the branches till a proper resolution is arrived.
Needs to achieve monthly sales collection targets Requirements Key Result Areas: Needs to achieve monthly sales collection targets ( >1.5 lakhs per month)
Ensure to maintain CR...