Location
remote, colombia, Colombia
Posted
July 14, 2026
Job Description
Position Overview
Iron Mountain is seeking a motivated and service‑oriented claims specialist to join our Trust & Safety team. In this role, you will efficiently manage customer claims, resolve complex cases, and ensure end‑to‑end service excellence and compliance.
What You’ll Do
- Provide support throughout the claims process and own monetary compensation escalations via phone or email.
- Investigate and evaluate customer damage/lost item claims and provide 100% accurate claim settlements.
- Investigate and evaluate customer issue claims and provide resolutions that balance profitability, risk mitigation, and the customer experience.
- Build rapport and demonstrate empathy in all customer interactions.
- Monitor social media presence, moderate comments and provide support for customers who post on Yelp, Twitter, Instagram, GMB, BBB, Consumer Affairs, T.P. and GroupOn.
- Mitigate risk via inbound call...