Customer Care Assistant

Full-time Other-General

Company Overview

Axil Scientific Pte Ltd has served Singapore’s life sciences research market since 1998, offering strong technical support, responsive customer care, and rapid turnaround. We specialize in sales, distribution, manufacturing, and channel management for life sciences.

Job Summary

Provide timely and effective customer service by responding to inquiries, resolving issues, processing orders, maintaining accurate records, and collaborating with internal teams to ensure customer satisfaction.

Responsibilities

• Respond promptly to customer inquiries via email and phone to provide clear and accurate information
• Resolve customer issues efficiently to maintain satisfaction and support retention
• Assist in processing and coordinating customer orders and delivery schedules accurately
• Enter and maintain detailed and accurate customer data records for operational use
• Collaborate with internal teams...