Location
Reading, PA, United States
Posted
July 18, 2026
Job Description
**Position Summary:**
As data-driven decision making becomes increasingly vital, the Customer Care team faces growing demands for insightful analytics. The ideal candidate will be a skilled analyst capable of navigating diverse data sources, integrating complex information, and recommending impactful processes and system improvements. By leveraging these abilities, this position will play a crucial role in enhancing customer experiences and providing leadership with strategic insights into account management, ultimately fostering superior outcomes for the entire organization.
**Major Responsibilities:**
- Synthesize billing and contractual data to drive decision making and recommend key areas of focus.
- Maintain and develop queries to extract data from various systems.
- Identify QCs and current manual processes that could be automated or improved.
- Independently identify operational metrics and other potential solutions...
As data-driven decision making becomes increasingly vital, the Customer Care team faces growing demands for insightful analytics. The ideal candidate will be a skilled analyst capable of navigating diverse data sources, integrating complex information, and recommending impactful processes and system improvements. By leveraging these abilities, this position will play a crucial role in enhancing customer experiences and providing leadership with strategic insights into account management, ultimately fostering superior outcomes for the entire organization.
**Major Responsibilities:**
- Synthesize billing and contractual data to drive decision making and recommend key areas of focus.
- Maintain and develop queries to extract data from various systems.
- Identify QCs and current manual processes that could be automated or improved.
- Independently identify operational metrics and other potential solutions...