fulltime Information and Record Clerks

Customer Assistance Coordinator - Home and Roadside Assistance

Key responsibilities

As a Customer Assistance Coordinator – Home and Roadside Assistance, you will be the first point of contact for customers in need of Home assistance and will support in all the activities after the first assistance call for Roadside activities. You’ll play a critical role in providing timely, empathetic, and effective support to ensure our customers’ problems are solved as quickly as possible.

If you’re fluent in Flemish and French and thrive in a role that combines communication, problem-solving, and teamwork, this is the perfect opportunity for you!

Through this role, you will have the main following responsibilities:

• Respond to customer calls for Home assistance calls in Flemish with professionalism, empathy, and efficiency.
• Assess the situation, identify customer needs, and coordinate appropriate Home ...