Location
bogotá, bogotá, distrito capital, Colombia
Posted
July 18, 2026
Job Description
As a Customer Analyst at MAJORITY, you’ll play an essential role in developing the direction of customer service. This role involves digging into details, making important strategic decisions, building visualization on results and trends, and managing relationships with key partners in order to support our customers: If you’re driven, resourceful, and excited by the chance to make an impact at startup‑pace, this is your opportunity to help shape the future of financial services.
This role is based out of Bogotá, from our office.
Role Responsibilities
- Develop analytics for our customer service organization
- Build visualization of metrics and KPIs
- Measure and analyze the moments that matter for customer service excellence
- Monitor operational performance
- Work closely with our CS team to improve long term metrics
- Assist with additional initiatives to increase business impact