Location
Stuston, Suffolk, United Kingdom
Posted
July 15, 2026
Job Description
ROLE PURPOSE:
You will play a key role in shaping our client’s customer experience while supporting our goal of being the most respected company within our market and community. Through exceptional communication and consistently delivering a high-quality service, you will help turn our customers into trusted advocates.
As a Customer Advisor, you will be the first point of contact for potential and existing clients, confidently handling vehicle insurance quotations, general insurance enquiries, and customer service requests. Using clear, professional communication, you will gather and record accurate information and ensure customers receive the best service tailored to their needs, guided by our core values of Customer Driven, Excellence, Respect and Integrity.
KEY ACCOUNTABILITIES
* Responding to inbound calls and client enquiries with professionalism and expertise.
* Conducting outbound calls and client enquiries with professionalism and expertise.
You will play a key role in shaping our client’s customer experience while supporting our goal of being the most respected company within our market and community. Through exceptional communication and consistently delivering a high-quality service, you will help turn our customers into trusted advocates.
As a Customer Advisor, you will be the first point of contact for potential and existing clients, confidently handling vehicle insurance quotations, general insurance enquiries, and customer service requests. Using clear, professional communication, you will gather and record accurate information and ensure customers receive the best service tailored to their needs, guided by our core values of Customer Driven, Excellence, Respect and Integrity.
KEY ACCOUNTABILITIES
* Responding to inbound calls and client enquiries with professionalism and expertise.
* Conducting outbound calls and client enquiries with professionalism and expertise.