Customer Advisor - Arrears Support

Full-time Information and Record Clerks

Customer Advisor – Arrears Support

Working hours Full time 37 hours per week

Permanent

Salary (from £25,878 to £30,000 per year (depending on experience)

Location Trinity House, Lowestoft, Suffolk

Are you passionate about resolving queries, helping people and making a real difference? Join our dynamic team, where each conversation is an opportunity to support customers facing financial difficulties and guide them toward positive outcomes.

We specialise in assisting customers in arrears, offering understanding, practical solutions, and advice to help people move forward with confidence.

What you’ll be doing:

Handling inbound calls from customers requiring support and guidance

Providing tailored solutions with a focus on the best possible outcome

Delivering exceptional, compassionate customer service at every interaction

No experience in arrears? No problem.

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