Customer Account Manager

Full-time General Sales

Embraer Asia Pacific is seeking a highly motivated Customer Account Manager to support and develop relationships with Embraer's Executive Jets and Defense customers across the Asia Pacific region.

Responsibilities

Reporting to the Customer Support & Services Director, you will serve as the primary interface between Embraer and key customers, ensuring alignment with customer needs and contractual commitments. You will play a critical role in driving customer satisfaction, business growth, contract performance, and long-term partnerships to support the company’s revenue objectives.

You will be responsible for the following but not limited to:

Customer Relationship

• Act as the primary point of contact for customers across the region.
• Ensure adherence to Contact Center policies and educate customers on Embraer policies (e.g., technical publications pricing, CC1/CC2 charging policies).
• Support customers with ...