Customer Account Executive

Full-time Other-General

Date Posted:

Country:

Singapore

Location:

SG-01-SINGAPORE-041 BLOCK A ~ 41 Changi N CRES ~ 41 CHANGI N CRES-041 BLOCK A

Position Role Type:

Onsite

Responsibilities

• Report to Customer Support Manager and support Business Development Directors on account related issues
• Proficient in aftersales service support such as generating sales quotation and follow-up to closure, including producing routine Customer Status Report, Monthly Sales Report, etc to document KPI
• Maintain a high level of professionalism when handling customer queries or complaints, provide appropriate solutions and alternatives within the time limit; follow up with all stakeholders to ensure resolution
• Engage external customers on account related issues and establish positive rapport with customers through routine communication cadence
• Coordinate with internal customers on vario...