CSR - Technical Account Representative | HMO on Day 1

Full-time Sales

CSR - Technical Account Representative | HMO on Day 1

Caldwell Communications Consultancy Philippines

On-site – Quezon City | No Exp Required | High/Senior High School | Full-time

Job Description

We are looking for Technical Customer Service Representatives to troubleshoot and support clients experiencing technical issues, providing clear solutions and professional guidance.

Responsibilities

• Handle technical inquiries via phone, chat, or email
• Troubleshoot software, hardware, or connectivity issues
• Guide clients with step-by-step solutions
• Document issues and resolutions accurately
• Escalate unresolved issues to higher-level technical support
• Meet service quality and productivity targets

Schedule & Training

• Shifts include nights, weekends, and holidays
• Paid technical training provided

Requirements

• Hi...