CSR - Client Service Representative

VCA Animal Hospitals

Full-time other-general
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Location
Tustin, CA, United States
Posted
June 25, 2026

Job Description

We are looking for someone who has the ability to work directly with our clients. Must have previous experience in a busy, client facing environment. It is preferred to have knowledge of veterinary terminology and experience in a veterinary facility.

ESSENTIAL FUNCTIONS:

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms
• Scheduling and confirming appointments
• Placing outbound calls for follow-ups and reaching out to prospective clients
• Presenting and explaining fees, including processing payments
• Creating and presenting treatment plans based on the doctor's recommendations.
• Answering questions regarding services and cost
• Managing medical records, charts, reports and correspondence

QUALIFICATIONS:

• At least one year of proven past experience helping clients in an animal hospital setting
• High School Diploma/GED or equivalent
• Excelle...