Location
Bengaluru, Karnataka, India
Posted
July 26, 2026
Job Description
We're looking for someone who has worked in retail operations — store ops, field ops, ops excellence, or category/ops management at a retail chain or QSR brand — and is now looking to move into a Customer Success career. That lived experience is exactly what makes you effective at helping our retail clients succeed with Wooqer.
This role will focus specifically on our SMB portfolio — a higher-volume book of smaller retail and QSR accounts. high-touch enterprise account management), while still being sharp about spotting risk and driving adoption across many accounts at once.
You won't need to already know CS as a discipline — we'll teach you the frameworks, metrics, and playbooks. What you bring is domain credibility: you've been on the other side of the table, running the operations that our platform is built to support.
Own a high-volume portfolio of SMB retail/QSR client accounts, acting as primary point of contact post-onboarding
Manage relationships at sc...
This role will focus specifically on our SMB portfolio — a higher-volume book of smaller retail and QSR accounts. high-touch enterprise account management), while still being sharp about spotting risk and driving adoption across many accounts at once.
You won't need to already know CS as a discipline — we'll teach you the frameworks, metrics, and playbooks. What you bring is domain credibility: you've been on the other side of the table, running the operations that our platform is built to support.
Own a high-volume portfolio of SMB retail/QSR client accounts, acting as primary point of contact post-onboarding
Manage relationships at sc...