Location
Cincinnati, OH, United States
Posted
July 22, 2026
Job Description
Make banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.
GENERAL FUNCTION: Provides leadership to the Commercial Support Center Research, Resolution
and Specialized Support teams ensuring departmental production goals, project and daily outputs
are met. Serves as an internal expert on problem resolution best practices, providing guidance and
direction to appropriate functional areas and lines of business to improve the overall customer
experience. Handles highly complex customer or service issues and provides follow up to
customers, internal departments, and senior management. Serve as primary LOB contact for
Specialized Support functions in the CSC.
Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and proced...
GENERAL FUNCTION: Provides leadership to the Commercial Support Center Research, Resolution
and Specialized Support teams ensuring departmental production goals, project and daily outputs
are met. Serves as an internal expert on problem resolution best practices, providing guidance and
direction to appropriate functional areas and lines of business to improve the overall customer
experience. Handles highly complex customer or service issues and provides follow up to
customers, internal departments, and senior management. Serve as primary LOB contact for
Specialized Support functions in the CSC.
Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and proced...