Location
Virtual, United Kingdom, United Kingdom
Posted
July 04, 2026
Job Description
Description
Are you passionate about motivating and developing a team of driven, customer-obsessed associates? Do you love diving into systemic delivery issues and developing solutions to challenging problems? If yes - we have the role for you!
Amazon is looking for a Customer Service Team Manager working within our Delivery Station Liaison team who will have responsibility for approximately 20 associates supporting our last-mile delivery network across Spain (AMZL). You'll act as the critical bridge between Customer Service and Delivery Station operations, ensuring real-time resolution of customer delivery escalations and driving Same-Day Delivery Success Rate (DSR) performance.
The number one priority is ensuring your associates are supported to deliver a world-class customer experience. As a DSL Team Manager, you'll set the vision and culture of your team by creating individual and team performance goals, maintaining focus on improving customer satisfaction thro...
Are you passionate about motivating and developing a team of driven, customer-obsessed associates? Do you love diving into systemic delivery issues and developing solutions to challenging problems? If yes - we have the role for you!
Amazon is looking for a Customer Service Team Manager working within our Delivery Station Liaison team who will have responsibility for approximately 20 associates supporting our last-mile delivery network across Spain (AMZL). You'll act as the critical bridge between Customer Service and Delivery Station operations, ensuring real-time resolution of customer delivery escalations and driving Same-Day Delivery Success Rate (DSR) performance.
The number one priority is ensuring your associates are supported to deliver a world-class customer experience. As a DSL Team Manager, you'll set the vision and culture of your team by creating individual and team performance goals, maintaining focus on improving customer satisfaction thro...