Location
bengaluru, karnataka, India
Posted
July 04, 2026
Job Description
- Strong oral and written communication skills.
- Respond to requests for technical assistance via phone, email, and chat.
- Enter and manage all incidents and problems in the incident management system, acting as a liaison between users and technical escalation teams.
- Knowledge of the ServiceNow ticketing tool.
- Proactively follow up on open incidents and provide status updates, ensuring tickets are managed from cradle to grave.
- Escalate problems to the appropriate teams when required.
- Maintain hygiene in ticket documentation, category selection, and overall ticket quality.
- Identify and learn the software and hardware used and supported by the firm.
- Where applicable, encourage users to utilize self-help resources and demonstrate how to find answers to common issues or FAQs.
- 2 4 years of relevant experience supporting Exchange on-premises, Online, and hybrid environments.
- Troubleshoo...