CRM Solutions Architect - Ontario Public Service (Toronto)

Full-time Other-General

Join the Ontario Public Service as a Senior CRM Solutions Architect, focusing on Oracle Siebel and Adobe AEM to enhance service delivery. This design‑centric role requires expertise in user experience.

You’ll be integral to developing scalable CRM solutions that meet enterprise standards. Collaborate across teams to implement innovative designs that prioritize accessibility and user satisfaction, aligning with organizational objectives.

Responsibilities

• Design and deploy CRM solutions aligned with client needs
• Develop user personas and journey maps
• Create business and functional design documentation
• Facilitate usability testing and design improvements
• Analyze feedback to guide design decisions

Requirements

• At least 7 years designing Oracle Siebel CRM applications
• Minimum 7 years implementing Adobe AEM technologies
• Strong understanding of user experience prin...