Job Description
Job Title: CRM Executive / CRM Manager (Post-Sales)
Department: Customer Relationship Management (CRM) Industry: Real Estate
Job Purpose
To manage and nurture customer relationships throughout the post-sales lifecycle, ensuring seamless execution of collections, documentation, and handover processes while enhancing customer satisfaction and retention.
Key Responsibilities
1. Customer Management
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Manage customers from post-sales stage until possession/handover
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Address customer queries, complaints, and escalations effectively
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Build and maintain strong, professional customer relationships
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Ensure high levels of customer satisfaction and engagement
2. Collections & Follow-ups
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Follow up with customers for payments as per the demand schedule
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Track outstanding dues and ensure timely collections
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Coordinate with Accounts and Sales teams for payment updates
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