Crm & customer experience lead
BLKBRD SHOEMAKER
Full-time
Advertising, Marketing, Promotions, Public Relations, and Sales Managers
Location
Agra, Uttar Pradesh, India
Posted
May 28, 2026
Job Description
At BLKBRD, we don’t see CRM as support.
We see it as revenue.
Every sizing conversation.
Every leather discussion.
Every follow-up message.
It’s an opportunity to build trust, and close.
We’re looking for someone who can own our entire customer communication engine end-to-end.
What You’ll Actually Do
• Turn inbound conversations into conversions
• Build structured follow-up systems (no lazy pipelines)
• Improve lead → order conversion rate
• Increase repeat purchases
• Manage and train a small CRM team
• Set response standards and hold the bar high
• Treat Whats App, DMs, and email like sales channels, not inboxes
You will work directly with founders and build this function properly.
Who This Is For
• You think in numbers, not tickets
• You believe follow-up is where money is made
• You can write confidently and professionally
• You understand premium positioning (no discount-driven selling)
• You’ve led or want to lead a s...
We see it as revenue.
Every sizing conversation.
Every leather discussion.
Every follow-up message.
It’s an opportunity to build trust, and close.
We’re looking for someone who can own our entire customer communication engine end-to-end.
What You’ll Actually Do
• Turn inbound conversations into conversions
• Build structured follow-up systems (no lazy pipelines)
• Improve lead → order conversion rate
• Increase repeat purchases
• Manage and train a small CRM team
• Set response standards and hold the bar high
• Treat Whats App, DMs, and email like sales channels, not inboxes
You will work directly with founders and build this function properly.
Who This Is For
• You think in numbers, not tickets
• You believe follow-up is where money is made
• You can write confidently and professionally
• You understand premium positioning (no discount-driven selling)
• You’ve led or want to lead a s...