CRM Associate - Jumia (Full Time)

Jumia Internal Mobility Board

Full-time Other-General
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Location
marsabit, marsabit, Kenya
Posted
July 08, 2026

Job Description

At Jumia, mobility is at the heart of our people development approach. This job board helps us establish more transparency in available opportunities in the company to promote mobility.
You need to follow simple guidelines:
Before applying, make sure you discuss the opportunity with your direct manager and that both of you agree that this is positive for your development (written approval from your direct manager will be required).
Apply with your Jumia e-mail.
What you will be doing:
• Manage the overall CRM strategy with an aim of generating sales, increasing engagement and boosting loyalty
• Define an operational roadmap for CRM communication based on inputs from the commercial team and customer insights
• Inspire content and optimize communications to drive customer conversion and retention on CRM channels (Email, SMS, Push notifications, and web notifications) by AB testing
• Review campaigns’ revenue targets and work towards achievement of this every day. ...