Location
taguig, national capital region, Philippines
Posted
July 25, 2026
Job Description
The Creation Supervisor oversees the Sales Support team’s daily operations, ensuring
efficient processes, quality client interactions, and accurate documentation.
RESPONSIBILITIES
• Supervise, coach, and mentor Sales Assistants to meet team goals.
• Monitor daily activities (calls, follow-ups, CRM updates) for quality and productivity.
• Conduct performance reviews, provide feedback, and support development plans.
• Oversee onboarding, training, and real-time coaching for team members.
• Handle inbound/outbound sales calls and act as escalation point for complex inquiries.
• Ensure CRM data integrity and optimize workflows for scheduling, documentation, and
reporting.
• Track KPIs (call volume, conversion rates, lead progress) and present performance
reports.
• Analyze data to identify trends, gaps, and opportunities for improvement.
• Coordinate with stakeholders to align sales activ...
efficient processes, quality client interactions, and accurate documentation.
RESPONSIBILITIES
• Supervise, coach, and mentor Sales Assistants to meet team goals.
• Monitor daily activities (calls, follow-ups, CRM updates) for quality and productivity.
• Conduct performance reviews, provide feedback, and support development plans.
• Oversee onboarding, training, and real-time coaching for team members.
• Handle inbound/outbound sales calls and act as escalation point for complex inquiries.
• Ensure CRM data integrity and optimize workflows for scheduling, documentation, and
reporting.
• Track KPIs (call volume, conversion rates, lead progress) and present performance
reports.
• Analyze data to identify trends, gaps, and opportunities for improvement.
• Coordinate with stakeholders to align sales activ...