Location
Wesley Chapel, FL, United States
Posted
July 27, 2026
Job Description
**Job Summary:**
+ Monitor and manage all aspects of guaranteed shipments to ensure service and invoicing accuracy, e.g., identify shipment delays and resolutions; expedite when in network coverage is unavailable. Documents all actions as required in notes and shipment records. Immediately escalates issues as appropriate.
+ Determines (by retrieval or calculation) based on profit vs. cost and ability to re-quote customer a new rate to book ground expeditor service and communicates transportation solution rates and service times in a quick and accurate manner. Ensures signed contracts are in place prior to all bookings.
+ Supports external and internal customers with a sense of urgency and in a professional manner. Responds to phone calls and emails in a timely manner. Resolves problems and creates Win-Win situations for the customer and Estes.
+ Identify and resolve service issues and provide direction to field Service Center management and staff to achieve guarant...
+ Monitor and manage all aspects of guaranteed shipments to ensure service and invoicing accuracy, e.g., identify shipment delays and resolutions; expedite when in network coverage is unavailable. Documents all actions as required in notes and shipment records. Immediately escalates issues as appropriate.
+ Determines (by retrieval or calculation) based on profit vs. cost and ability to re-quote customer a new rate to book ground expeditor service and communicates transportation solution rates and service times in a quick and accurate manner. Ensures signed contracts are in place prior to all bookings.
+ Supports external and internal customers with a sense of urgency and in a professional manner. Responds to phone calls and emails in a timely manner. Resolves problems and creates Win-Win situations for the customer and Estes.
+ Identify and resolve service issues and provide direction to field Service Center management and staff to achieve guarant...