Coordinator Rider On Ground Ops

Delivery Hero

Full-time Supervisors of Transportation and Material Moving Workers
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Location
Muscat, Muscat, Oman
Posted
July 26, 2026

Job Description

Job Description

  • Monitor and improve Rider Performance and Compliance.
  • Lead Rider Recruitment for the allocated zones.
  • Lead the team to complete Ad-hoc tasks and projects.
  • Lead a Team of Rider Coordinators and/or Rider Captains.
  • Document weekly updates on all logistics operations KPIs to line-manager along with actionable improvement items.
  • Monitor, Control, and Optimize our internal Service Level KPIs on allocated zones and rider-level.
  • Manage rider rooster with proper allocation of shifts/breaks/off-days etc.
  • Supervises rider onboarding and training schedule with Rider Trainer and RiderSupervisor.
  • Inventory management and usage compliance of Rider equipment.
  • Oversee and decrease rider-level cancellations, and ensure an action plan has been developed and executed.
  • Groom rider quality (behavior, appearance, professionalism, presentational etc).
  • Setting up a performance improve...

    • Job Details

    • Job Type
      Full-time
    • Category
      Supervisors of Transportation and Material Moving Workers
    • Date Posted
      July 26, 2026
    • Application Deadline
      September 04, 2026