Location
Northampton, England, United Kingdom
Posted
July 14, 2026
Job Description
Summary
This role will coordinate the prescription management process, patient stock levels for medical & ancillary products, process orders for delivery to home patients, and undertake patient account management in line with standard operating procedures, service specifications and operational KPIs (under the supervision & direction of the Responsible Pharmacist).
Monday to Friday - Shift rotation 8:30 to 16:30 / 9:30 - 17:30
The role will be initially hybrid based in Northampton before moving to a home-based role in 2027.
Key Accountabilities
This role will coordinate the prescription management process, patient stock levels for medical & ancillary products, process orders for delivery to home patients, and undertake patient account management in line with standard operating procedures, service specifications and operational KPIs (under the supervision & direction of the Responsible Pharmacist).
Monday to Friday - Shift rotation 8:30 to 16:30 / 9:30 - 17:30
The role will be initially hybrid based in Northampton before moving to a home-based role in 2027.
Key Accountabilities
- Respond to inbound calls and initiate outbound calls/email correspondence (including shared inbox management) to patients & customers in order to process stock orders and resolve patient queries.
- Activate new patients onto the service and coordinating the installation delivery in line with customer requirements.
- Accurately enter prescriptions and the directions on the Patient Managemen...