Location
madrid, comunidad de madrid, Spain
Posted
July 27, 2026
Job Description
Minor Hotels is a global hospitality group operating over 550 hotels, resorts and residences in 56 countries across Asia-Pacific, the Middle East, Africa, the Indian Ocean, Europe and the Americas. As a hotel owner, operator and investor, Minor Hotels fulfils the needs and desires of today’s global travellers through its diverse portfolio of eight hotel brands – Anantara, Avani, Elewana, NH, NH Collection, nhow, Oaks and Tivoli. Minor Hotels Europe & Americas is responsible for more than 350 properties in 30 countries and plans to grow across all segments with a focus on its upper‑upscale and luxury brands.
Location: Madrid, ES Spain
Functions
- Continuous evaluation, through listening, monitoring, etc.
- Feedback individual/group sessions with agents.
- Management, coordination and continuous monitoring of the team of agents.
- Creation and monitoring of action plans to achieve objectives.
- Constant reporting to plat...