Location
monterrey, nuevo león, Mexico
Posted
July 05, 2026
Job Description
Description
The e Business Coordinator is at the forefront of educating customers on all aspects of shipping with CPKC, including but not limited to finance, inventory, transit, business reviews, and acting as a liaison between customers and internal CPKC teams.
The position advocates on behalf of customers where service issues exist while maintaining the integrity of CPKC and exhibiting confidentiality as appropriate.
Accountabilities Deliver world‑class service to customers that supports profitable growth and meets ongoing customer requirements. Lead, develop, plan and implement the key objectives outlined under Service Strategy (deliver results for customers, wow customers daily, build strong customer relationships / partnerships, assess/anticipate customer needs). Address customer issues with CPKC’s electronic offerings as they are identified; EDI, Billing and Customer Portal. Deploy and support mid‑high complexity customer electronic solutions, ensuring customer ...