Conversion Delivery Operations Representative - Thai

Full-time Management & Operations

Delivery Operations Analyst

Location: Kuala Lumpur.

Responsibilities

• Analyze and solve lower‑complexity problems, with moderate instruction on daily tasks.
• Interact with Accenture peers, update supervisors, and coordinate with limited client exposure.
• Make decisions that impact own work and the work of others as an individual contributor on a focused team.
• Provide support in customer query resolution, escalation handling, and complaint management within SLA.
• Close fault and complaints, delivering best resolutions and enhancing customer satisfaction.
• Work rotational shifts as required.
• Contribute to the transformation of customer problem resolution into a value‑generating service by leveraging digital marketing strategies.

Qualifications & Skills

• Primary skill: Digital Marketing (P4 level)
• Secondary skill: Business Communications (P3 level)
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