Control Room Team Leader / Supervisor

Full-time Sales

Control Room Team Leader / Supervisor

Location: National Operations Centre, Northampton

Salary: £33,500 per year

Shift Pattern: 4 on / 4 off – Days & Nights

Employment Type: Permanent, Full-Time

This is more than a senior controller role. We’re looking for someone ready to step into leadership. Not someone who just wants to do the job, but someone who wants to own it, improve it, and progress from it. As a Control Room Team Leader, you’ll oversee a team of Control Room Administrators operating 24/7, ensuring our National Operations Centre runs smoothly, professionally, and to the highest standard.

What You’ll Be Responsible For

You’ll lead from the front — operationally and behaviourally.

Your responsibilities will include:

• Supervising and supporting a team of Controllers across day and night shifts
• Monitoring live staffing, attendance, welfare checks, and incident response
• Ensur...