Contract Operations Coordinator

Full-time Business Operations Specialists

The Contract Operations Coordinator role within Customer Care is a complex position requiring a high level of attention to detail. It is responsible for coordinating the accurate tracking of contract operations data to support invoicing, procurement workflows, service job workflows, credit processing, contract fulfilment, and compliance with relevant standards.

As business processes and systems continue to evolve, this role serves as a key contributor and power user across critical platforms, including Data Analytics, Customer Relationship Management (CRM), and Enterprise Resource Planning (ERP) systems, driving operational efficiency and ensuring data integrity.

Key Responsibilities of the role:

Coordinate the resolution of contract operations data inquiries or issues related to Plodding and Robotic Process Automation (RPA).

Record and monitor daily inventory movements, stock takes for Direct Sale (DS) and Cost Per Meter (CPM) contracts.

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