Location
toronto, on, Canada
Posted
June 04, 2026
Job Description
This range is provided by Creative Circle. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
CA$50.00/hr - CA$60.00/hr
Direct message the job poster from Creative Circle
Overview
Our FI client is looking for a Conversation Designer to join their team. This will be a 12+ month, full‑time engagement with 4 days per week onsite downtown.
Responsibilities
- Work on a multi‑year initiative to refresh and modernize the client's IVR strategy and capabilities.
- Define and document relevant client journeys.
- Refresh conversation design/voice channel standards and best practices.
- Create and implement a structured conversation framework for mapping, specifying, and documenting prompts and complex call flows (including error handling, clarifications, routing and transfers).
- Co...