Location
Wakefield, West Yorkshire, United Kingdom
Posted
July 08, 2026
Job Description
Contact Centre Operations Manager
12 Months FTC
Leeds / Wakefield based - 4 days on site
Leading regulated organisationClient Details
Page group are working with a long standing & market leading client who are looking to appoint a new Contact Centre Operations Manager.
With offices nationally, the role will be based at their Wakefield / Leeds site and will have responsibility for leading the overall contact centre function
Description
Overall operational & strategy leadership for a (Apply online only)fte multi channel contact centre function
Create, implement & drive service level metrics across the function, in line with contractual agreements with a focus on customer experience, timescales and efficiency
Drive consistency across the function to ensure all customer interactions are managed with the highest level of service
Support the onbaording of new customers into the business through clear and transparent communications
...
12 Months FTC
Leeds / Wakefield based - 4 days on site
Leading regulated organisationClient Details
Page group are working with a long standing & market leading client who are looking to appoint a new Contact Centre Operations Manager.
With offices nationally, the role will be based at their Wakefield / Leeds site and will have responsibility for leading the overall contact centre function
Description
Overall operational & strategy leadership for a (Apply online only)fte multi channel contact centre function
Create, implement & drive service level metrics across the function, in line with contractual agreements with a focus on customer experience, timescales and efficiency
Drive consistency across the function to ensure all customer interactions are managed with the highest level of service
Support the onbaording of new customers into the business through clear and transparent communications
...