Location
regina, division no. 6, Canada
Posted
July 05, 2026
Job Description
Elevate customer service at Sask Energy as the Contact Centre Operations Manager. This full-time role focuses on performance reporting and enhancing the customer experience.
As a Manager at Sask Energy, you will lead the Contact Centre team, emphasizing optimization of the customer service journey and departmental performance. Your leadership will ensure resource management and satisfaction for both customers and employees, implementing strategic initiatives aligned with company objectives.
Key Responsibilities:
• Manage business performance for quality customer service
• Engage in coaching to boost team efficiency
• Track key performance indicators for operational success
• Maintain optimal staffing and service levels
• Resolve customer escalations swiftly and effectively
Requirements:
• Degree in Business or Commerce field
• Minimum seven years of relevant experience
• At least three years in a man...
As a Manager at Sask Energy, you will lead the Contact Centre team, emphasizing optimization of the customer service journey and departmental performance. Your leadership will ensure resource management and satisfaction for both customers and employees, implementing strategic initiatives aligned with company objectives.
Key Responsibilities:
• Manage business performance for quality customer service
• Engage in coaching to boost team efficiency
• Track key performance indicators for operational success
• Maintain optimal staffing and service levels
• Resolve customer escalations swiftly and effectively
Requirements:
• Degree in Business or Commerce field
• Minimum seven years of relevant experience
• At least three years in a man...