Location
Stevenage, Hertfordshire, United Kingdom
Posted
July 22, 2026
Job Description
Join Our Team as a Customer Adviser!
Are you passionate about providing exceptional customer service? Do you enjoy helping others and thrive in a dynamic environment? If so, we want YOU to be the face of our client's customer service team!
Position: Customer Adviser
Location: Stevenage (Fully On-Site)
Working Pattern: Full Time (Shifts between 8:30 AM - 5:30 PM, with one Saturday approximately every 8-12 weeks)
What You'll Do:
As a Customer Adviser, you will be the first point of contact for Hertfordshire citizens and businesses eager to access council services. Your role will encompass:
Handling diverse customer inquiries through telephone and e-Service channels
Providing accurate advice and assistance with a friendly demeanour
Logging customer requests efficiently and effectively
Supporting the digitization of services to enhance user experience
Ensuring compliance with agreed processes to maintain high standards of service deliver...
Are you passionate about providing exceptional customer service? Do you enjoy helping others and thrive in a dynamic environment? If so, we want YOU to be the face of our client's customer service team!
Position: Customer Adviser
Location: Stevenage (Fully On-Site)
Working Pattern: Full Time (Shifts between 8:30 AM - 5:30 PM, with one Saturday approximately every 8-12 weeks)
What You'll Do:
As a Customer Adviser, you will be the first point of contact for Hertfordshire citizens and businesses eager to access council services. Your role will encompass:
Handling diverse customer inquiries through telephone and e-Service channels
Providing accurate advice and assistance with a friendly demeanour
Logging customer requests efficiently and effectively
Supporting the digitization of services to enhance user experience
Ensuring compliance with agreed processes to maintain high standards of service deliver...