Job Description
Position Overview
MCI is one of the fastest‑growing tech‑enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything‑as‑a‑Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e‑commerce, and financial services. Our contact centers are powered by both on‑site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. We are looking for a skilled and enthusiastic Contact Center Trainer to join our team. You will be responsible for delivering high‑impact training programs that prepare our agents to exceed client expectations and deliver exceptional customer experiences.
Key Responsibilities
- Deliver engaging training sessions for new hi...