Contact Center Trainer

Full-time Sports

Contact Center Trainer
No deje pasar esta oportunidad, inscríbase rápidamente si su experiencia y habilidades coinciden con lo que se indica en la siguiente descripción.

MCI is a leading provider of customer experience solutions with a strong call center footprint. We are looking for a skilled and enthusiastic Contact Center Trainer to deliver high‑impact training programs that prepare our agents to exceed client expectations and deliver exceptional customer experiences.

Key Responsibilities

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• Deliver engaging training sessions for new hires and existing agents across multiple client accounts.
  
• Develop training materials, manuals, and e‑learning content tailored to client‑specific processes.
  
• Conduct onboarding, soft skills, product, and systems training in both in‑person and virtual formats.
  
• Evaluate training effectiveness through assessments, feedback, and performance metrics.
  
• ...