Contact Center Supervisor
P Square Solutions LLC
Job Description
Hiring Contact center Supervisor to join our team at Neology PSquare TechSystems (part of Neology Inc www.neology.com)
Number of Open Positions – 1
Experience - 6 to 7 years
Shift timing based on projects – Night Shift
Industry - IT Product & Services and IT Consulting
Employment Type - Full-time
Work Location - Smart City, Kochi, Kerala
Role Description
This position is responsible for supervising staff, answering routine customer (telephone, case and image review) inquiries in a professional, customer-oriented manner and image review processing by following standard scripts and procedures. Must have an ongoing knowledge of company policies/guidelines as directed by management and must be flexible and willing to adjust to other duties of these based on business needs.
Technical Competencies
- Answers incoming calls and makes ...